Privacy Policy

This Privacy Policy explains how Kiona LLC ("Company," "we," "us," or "our") collects, uses, and discloses information when you visit our websites, including Points Well Taken and Not Done Traveling, or otherwise interact with our services (collectively, the "Service"). By using the Service, you agree to the collection and use of information as described here.

1. Definitions

• Account means a unique account created for you to access parts of the Service, such as membership content.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service refers to our websites (including pointswelltaken.com and its subdomains), our email and text communications, our social media presence (including our Facebook Group and Page and Instagram account), our membership community (including live Q&A calls, group video calls, and any online or in-person meetings), and 1:1 sessions such as Book a Call consultations.
• Service Provider means any third party we engage to process data on our behalf, such as our website/CRM platform, email and SMS delivery, and payment processing.
• Usage Data means data collected automatically through your use of the Service, such as pages visited and time spent.
• You means the individual using the Service, or the entity you represent if applicable.

2. Information We Collect

Information You Give Us

• Contact information, such as your name, email address, and phone number
• Payment information when you purchase the Award Travel Playbook, join the Founding Membership, book a call, or make any other purchase (processed securely through our payment provider - we do not store full card numbers ourselves)
• Information you submit through forms, surveys, or in communications with us
• Content of your communications with us, including emails and messages

Information Collected Automatically

• Device and browser information, including IP address, browser type, and device identifiers
• Usage data, such as the pages you visit, time and date of your visit, and time spent on our site
• Information collected through cookies and similar tracking technologies (see below)

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies, including Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use our Service and to measure the effectiveness of our marketing. These tools may collect information such as your IP address, browser type, pages visited, and interactions with our ads.

Our website, CRM, and marketing platform provider, GoHighLevel (HighLevel LLC), also uses necessary functional cookies to operate features like our booking calendar, forms, and membership login. GoHighLevel acts as a data processor on our behalf for this purpose.

• Necessary/Essential Cookies - required for the Service to function properly.
• Analytics Cookies - help us understand how visitors use our site (for example, Google Analytics).
• Advertising Cookies - used by us and partners like Meta to measure and personalize advertising (for example, the Meta Pixel).

You can control cookies through your browser settings. If you disable cookies, some parts of the Service may not function as intended. Where required, we will present a cookie consent option when you first visit our site.

4. How We Use Your Information

• To provide, maintain, and improve the Service, including delivering purchased content and managing your membership
• To process payments and manage billing for one-time purchases and recurring membership
• To communicate with you about your purchases, appointments, or account, including by email, text message, or phone
• To send you marketing communications about our offers, content, and events, where you have opted in or as otherwise permitted by law - you may opt out at any time
• To respond to your inquiries and provide customer support
• To analyze usage trends and improve our marketing and Service
• To comply with legal obligations and protect our rights

5. Text Message (SMS) Communications

If you provide your phone number and opt in, we may send you text messages, such as reminders about a booked call or an upcoming webinar. By opting in, you consent to receive these messages. Message and data rates may apply. Message frequency varies based on your activity (for example, appointment reminders are only sent when you have a scheduled appointment).

• Reply STOP at any time to opt out of text messages.
• Reply HELP for assistance, or contact us at [email protected].
• We do not share your mobile information with third parties or affiliates for their own marketing or promotional purposes.

6. How We Share Your Information

We do not sell your personal information. We may share information in the following situations:

• Service Providers - vendors who help us operate the Service, including GoHighLevel (HighLevel LLC), our website, CRM, email, SMS, and calendar platform; our payment processor; and similar vendors. These vendors are only permitted to use your information to provide services to us.
• Between Our Brands - Kiona LLC operates both Points Well Taken and Not Done Traveling; we may share information between these brands consistent with this Policy.
• Business Transfers - in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements - where required to comply with the law, respond to valid legal requests, or protect the rights, property, or safety of Kiona LLC, our users, or others.
• With Your Consent - for any other purpose disclosed to you at the time you provide the information.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Usage data is generally retained for a shorter period unless needed for security, functionality, or legal reasons.

8. Your Rights & Choices

• Access, correct, or delete your personal information by contacting us at [email protected].
• Unsubscribe from marketing emails using the unsubscribe link in any marketing email.
• Opt out of text messages by replying STOP.
• Do Not Track: our Service does not currently respond differently to Do Not Track browser signals.

9. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act ("CCPA") and related California law, including the right to know what personal information we collect, the right to request deletion or correction, and the right to opt out of the sale or sharing of personal information.

10. Residents of Other States

Depending on your state of residence, you may have similar rights to know, access, correct, delete, or opt out of certain uses of your personal information under other U.S. state privacy laws. You may exercise any such rights by contacting us using the information below.

11. Children's Privacy

Our Service is not directed to anyone under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Links to Other Websites

Our Service may contain links to third-party websites, including affiliate and referral partners (see our Affiliate & Referral Disclosure). We are not responsible for the privacy practices of any third-party site, and we encourage you to review their privacy policies directly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Policy.

15. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Mail: Kiona LLC, 4195 Chino Hills Pkwy, Unit 534, Chino Hills, CA 91709

See also our Terms & Conditions and Affiliate & Referral Disclosure.